Your Top Questions Answered: A Look at Record Packaging FAQs

At Record Packaging, we know that getting the right machinery for your business is a big decision. We’re here to help you every step of the way, and we’ve gathered some of our most frequently asked questions to provide you with quick and helpful answers.

Ordering and Delivery

Q: How can I place an order? A: Placing an order is simple. You can reach out to our team by calling +44 161 864 3971 or by emailing sales@recordpackaging.com. We’ll provide you with a quote and finalize all the details, including delivery, installation, and training.

Q: How long will it take for my order to be delivered? A: Delivery times can vary depending on the product’s availability and type. We will give you an estimated delivery time when you place your order.

Technical Support and Machinery

Q: My packaging machine is not working correctly. What should I do? A: Many issues can be resolved with a simple adjustment. For any machine-related questions, our team is ready to help. You can contact us at Tel: +44 161 864 3971 or email info@recordpackaging.com.

Q: What types of machinery do you offer? A: We provide a wide range of packaging machinery, including filling, sealing, labeling, and capping machines. We can also create custom machinery solutions to fit your unique business needs.

Q: Do you sell used or refurbished equipment? A: Yes, we offer used and refurbished machinery that has been thoroughly tested and inspected for quality. These options are a great way to acquire reliable equipment at a lower cost.

Choosing, Installing, and Maintaining Your Equipment

Q: Can you help me select the right machinery for my business? A: Absolutely! Our team of experts will work with you to understand your production goals, space limitations, and budget to find the perfect machinery for your operation.

Q: Do you offer installation and training? A: Yes. Our technicians will ensure your equipment is installed correctly and will provide your team with the training needed to operate it safely and efficiently.

Q: What kind of maintenance and support do you offer? A: We provide comprehensive maintenance and support services, including regular upkeep, repairs, technical support, and troubleshooting.

Q: What is your warranty policy, and do you offer spare parts? A: All of our new machinery comes with a standard one-year warranty. We also offer a wide range of spare parts. You can contact spares@recordpackaging.com for assistance.

Financial and Return Policies

Q: Do you offer financing options? A: We provide competitive financing options to help you acquire the machinery you need.

Q: What is your return policy? A: Our return policy varies by machine and circumstance. Please contact us directly to discuss any concerns you may have about a purchase.

For more details and to see the full list, be sure to visit our FAQs page.