Support

Record packaging has a dedicated team to provide first class support throughout all aspects of our customers’ journey.  We strive to enhance our customers experience by providing services to extend the longevity of your appliances. At Record packaging, we are commited to our customers by providing:

Preventative Maintenance Spare parts Corner
  • Top class engineers

  • Technical support in real time remotely

  • Customer Service support

  •  Preventative Maintenance contracts

  • A complete service and maintenance history

Our support team are trained experienced flow wrap engineers. They strive to promote a dedication to excellence after a strict evaluation of customer feedback.

Customer Service Appraisals

“What I have seen in the way of your engineers effort and ability has been a vast improvement, your support in acquiring ALS at short notice to work alongside yourselves to resolve our issues has been fantastic, lead time of spares has vastly improved and availability of support by phone second to none”

STEVE GREEN
Engineering Manager, GREGGS
Corner
Corner

“The modifications made to the PLC by your engineer in Italy have worked really well and offer complete communication with our existing cartoner, really impressed with this service from Record”

BRIAN GEARY
Engineering Manager, Barrys Tea

“We choose Record machines because of their reliability. They are honest and have quick response engineers. They have always simplified our purchasing process and we look forward to continuing a long working relationship with them.”

EUGENE LANNON
CEO, Western Brand Chicken
Corner

Installation

 

We have installed over 1500 packaging machines across more than 50 different industries throughout the UK & Ireland. Our team is skilled at designing complex and standard packaging automated solutions, depending on customer needs.

Upon instillation of our packaging machines we offer customer training. This guarantee’s  customers are comfortable operating the equipment and eases any worries they may have about using the appliances.