Welcome to our FAQ page for packaging machinery! Here you will find answers to common questions about our products and services. If you have any other questions or concerns, please don’t hesitate to contact us directly at info@recordpackaging.com or Tel.: +44 161 864 3971.


  • Q: How do I place an order?


    An order can be placed with us by ringing us direct on Tel.: +44 161 864 3971 or by emailing sales@recordpackaging.com

    We’ll work with you to provide a quote and finalize the details of your order. We’ll also provide information about delivery, installation, and training.

  • Q: How long does it take for an order to be delivered?

    Shipment of orders times vary based on the availability and types of products or parts. A representative will inform you how long an order should take to be delivered upon enquiry.

  • Q:My packaging machine is not working correctly , how do I fix it?

    Many issues experienced by customers are related to machine set up. Often it is a simple adjustment of a setting that is causing the problem. If you have any query related to machine issues simply contact us on Tel: +44 161 864 3971 or email: info@recordpackaging.com

  • Q: What types of packaging machinery do you offer?

    We offer a wide range of packaging machinery, including filling machines, sealing machines, labelling machines, capping machines, and more. We also provide custom machinery solutions to meet your unique needs.

  • Q: Do you offer used or refurbished machinery?

    Yes, we offer used and refurbished machinery that has been thoroughly tested and inspected to ensure quality and reliability. These machines are often available at a lower cost than new equipment and can be a great option for those on a budget.

  • Q: Can you help me choose the right packaging machinery for my business?

    Absolutely! We have a team of experts who can help you assess your needs and find the right machinery to meet your requirements. We’ll work with you to understand your production goals, space limitations, and budget to find the best solution for your business.

  • Q: Do you provide installation and training for your machinery?

    Yes, we offer installation and training services for all our machinery. Our technicians will ensure that your equipment is installed correctly and functioning properly. We’ll also provide training for your team to ensure that they know how to operate the machinery safely and efficiently.

  • Q: What kind of maintenance and support do you offer for your machinery?

    We offer comprehensive maintenance and support services for all our machinery. Our technicians can provide regular maintenance and repairs to keep your equipment running smoothly. We also offer technical support and troubleshooting services to help you resolve any issues quickly and efficiently.

  • Q: What is your warranty policy for your machinery?

    We offer a standard one-year warranty on all our machinery. We also offer extended warranty options for added peace of mind. Our warranty covers defects in materials and workmanship and does not cover damage caused by improper use or maintenance.

  • Q: Can you provide spare parts for your machinery?

    Yes, we offer a wide range of spare parts for all our machinery. We’ll work with you to identify the parts you need and provide them as quickly as possible to minimize downtime.

  • Q: Do you offer financing options for your machinery?

    Yes, we work with several financing companies to provide competitive financing options for packaging machinery.

  • Q: What is your return policy for your machinery?

    Our return policy varies depending on the specific machinery and circumstances. Please contact us directly if you have any concerns about your purchase or need to make a return. We’ll work with you to find a solution that meets your needs.